OpenCRS

Front Engine

Extensions: 200+ / Classes360+

Module:: Front end Interactive

Reservation process is straight forward even for the most advanced rate plans. opencrs supports complex reservations with unlimited number of rooms per reservation, board reductions and supplements, arrival and departure transfers.

The system supports all types of accommodation units
No limits in defining reductions, supplements and extra services
person reductions (1+1, 2+1, etc...)
period reductions (7=6, 14=12, etc...)
single use supplements, transfers, fitness, wellness, etc
Sales, cancellation and payment policies: individually for each rate plan
Single reservations can accommodate several different items
(single room + suite + apartment = one single reservation)
Interactive reservations: Total flexibility in defining services, discounts and supplements

Module:: Front end reservations

Total transparency of the reservation with detailed price breakdown
Confirmation and payment at the time of booking
Reservation confirmation by e-mail, fax or SMS
the system supports 712 mobile operators in 212 countries
The buyer can subsequently view, cancel or modify any part of the reservation
The system also supports the modification, extension, or cancelation of reservations made at any booking portal (booking.com, hotel.com etc). Using the portal booking number, the customer has full access to his reservation via your booking engine.

opencrs handles FITs, corporate travelers, individual holiday makers, families, groups and even massive rotations of large Global Tour Operators, with equal ease

Module:: Requests and "on-hold reservations"

System puts on hold every reservation that does not have a valid guarantee, or required payment has not been made. The system admin can either confirm or decline such reservation subject to availability.

Full control to the guest

The client has full control over existing reservation based on access code. Client can modify his reservation, add or reduce rooms, change dates, book additional services or just cancel the whole reservation at any time - sales policy permitting.

Module:: Advanced display

INTERACTIVE RESERVATIONS
Define services, discounts and supplements to a tailor made offer for the buyer, thus enabling them to build the reservation exactly up to their preferences.
ALTERNATIVE SALES
Avoid to display "no availability" to your buyers, instead your can configure to operate and display alternative sales via interactive maps in real-time thus showing exact locations and distances from your facility.
DATA-FLOW
Multilingual and multi currency interface with on-the-fly "real-time" currency converter, detailed breakdown of prices, supplements, price reductions and taxes for maximum comfort.

Sales+ helpers

Extensions: 420+ / Classes450+

Offer customers to create their own set of travel products, including accommodations, activities, car rentals, etc. Combine complex bookings of tourism products, both via own and external channels, with an unlimited number of products per booking. Whether classic pre-packaged trips or dynamic packaging, components from multiple tariff and sales policies can be combined, bundled, marketed in real time with easy reservation management.

Module:: Dynamic packaging

Extra services such as wellness packages, local excursions, meeting room rentals, flowers and champagne in room, are available to client. Dynamic packaging technology allows you to combine components from multiple rate & sales policies, bundle them together merchandise them in real time and manage the reservation.

Dynamic packaging allows your customers to customize their vacation in real time, using live vacation inventory. They can choose from more options, create more vacation combinations and enjoy up-to-the-minute availability.

Module:: Packages and promotions

Pack anything with this universal tool. Use existing rate plans or calculate new values, add transfers, sightseeing tours, cruises or other services, and offer them as packages. Packages can follow the existing price lists and automatically change values as seasons change. Availability of accommodation, statistics and sales policies are generated separately for every package.

Module:: Cross selling

Cross-selling is configurable and very efficient with opencrs. In case of non-availability clients will be offered either alternative accommodations or possibility to re-schedule their stay, with real time availability calendar.

Cross sell to any property within your group. You can set cross selling in a way that each property cross-sells with all of the properties in a group, or only with similar properties. Cross selling option is fully customisable and can be set in a way that any object acts as referrer to any object within the same group.

Module:: Voice/Call centre

opencrs includes a simple to operate one-screen voice booking engine to fully support a Call centre operation of even largest hotel chains. The operator has full flexibility while negotiating the price with ability to charge Credit cards and confirm reservations in real time. The reservations can be confirmed via several communication means including the confirmation by text messaging to mobile phones for motorized inquirers.

Fast and simple reservation generation
One screen engine
Verification or charge of credit cards in real time
Real time confirmation of the reservation to buyer mobile phone

Distribution Channels

Extensions: 340+ / Classes710+

Module:: GDS Interface

Seamless two-way interface to Sabre, Amadeus, Worldspan and Galileo reservation systems. opencrs users can easily offer their inventory to huge community of travel agents linked to GDS systems, or hundreds of Internet booking sites via Pegasus ODD. The reservations from these channels are treated in the same way as reservations originating from properties own web site, including full statistics and reporting.

Real time adjustments to prices, and room availability via booking engine and across all 4 GDS. Reservations via GDS can be viewed, cancelled or modified via online wherever you are.

Module:: Reservations flow

Reservations are flowing from various sales channels:

Individual guests & Groups
Partners/Agents
Call centres
GDS
IDS & ADS
Third party web sites

You can set your distribution channels in any way, either each property in a group separated, or chain related distribution. opencrs supports any major chain code you are member of, on any distribution channels, at unlimited number of properties per chain.

opencrs helps you move allotment agents to online booking safely, thus saving both time and costs. opencrs even handles wholesalers and DMCs with nested allocations and arrivals from different markets.

Module:: B2B partners & agents

opencrs B2B module supports agency business in a unique way with flexibility of inventory allocation of one agency and a single image inventory dedicated to multiple agencies. B2B module supports unlimited number of rate plans to be dedicated to the given agency (FIT rates, allotment rates, extended stay rates, group rates and contacted special event rates)

The pricing flexibility allows the hotelier to define various price policies, discounts and supplement rates to each partner. As a result, the risk of overbooking and improvement of allocation occupancy is reduced.

Module:: Contingent & allotments

Assign unlimited contingents or allotments of accommodation units to your partners. Management of all B2B sales channels from single point of control. Contingents and allotments can be raised or decreased related to your sales partner.

Stop booking can be managed per agency, for particular rate plan, for any period and any particular room type.

Administration engine

Extensions: 1400+ / Classes800+

Administration back-office key features

Control of the information flow and the presentation to the buyer
Centralized group management
» Management of objects and users
» Overview of reservations
» Comprehensive statistics on group, company or property level
Unlimited: Accommodation unit types (including virtual units), Rate plans and sales policies, Accommodation contingents or blocks or accommodation units
All changes are instantly visible on the internet
Payment gateway functions for direct access to credit card authorization servers
» Verify funds
» Charge card
» Cancel transaction
» Refund
Benchmark rates (reference rate plans and templates)

Micromanagement for each rate plan
» Seasons overview
» Day by day update of all elements of the rate plan
» Update of the payment mode and sales policies
» Full control of overall inventory, types of units within each contingent
» Separate display of individuals, groups or partners (agents)
Fast availability overview
Halt or suspend booking without altering the defined inventory
Management of all sales channels from single point of control
Reservation History: every modification made by buyer or any user of the system is logged for each reservation and for each user
Download of reservations directly to client's HIS/PMS system
Customizable statistics with tools to generate reports exactly to your preferences
System is compliant with PCI standards regarding the security of data and network (AMEX/Visa/MC) » PABP & PCI DSS
System can be customized to any type of accommodation provider

Module:: back-office

opencrs comes with multilingual and multi currency back-office offering familiar environment to sales professionals. Unlimited number of properties per chain, unlimited number of accommodation units per property, virtual rooms and over-sale of the capacities are possible.

Module:: User management and security

Every system user can have different permissions, can access one or more properties, can view or change some or all of the system sections. Users activity is recorded in the system log and system admin can check at any time, which user has changed, deleted or added info to the system. Reservation history log records every change made either by client or sales office. In case of dispute the changes can be restored and fully documented.

Simple and efficient system administration with control of the information flow and the way they are presented to the buyer. Simple to use, powerful in results

Module:: Multi-views

opencrs comes with multilingual front office application and multilingual back-office. Global hotel chains working on different continents can use opencrs simultaneously, while each operator/manager can use the system in his language and his currency, configure local tax management and exchange rates. The exchange rates are real time updated via live XML feed from your local banks. All front offices of any of the chain hotels can be operated in different language as well. The data flows into opencrs central database.

Module:: Reporting and statistics

opencrs includes detailed statistics and dynamic reporting tool that can configure reports to meet users particular requirements. Statistics are available in table and graphic format with animated charts. Statistics are exportable to Excel format, for additional processing and formatting.

Module:: Rates

Set-up unlimited number of rate plans, allotments, room types, price groups, price lists, and accommodation units. View and adjust prices, rates, allotments, room types, view rooming lists, transfer lists, and overall occupancy sheets. Detailed statistics available in table or chart layout, reservation history log records all transactions. Reporting on local and corporate level.

Module:: Reductions and supplements

All standard and non-standard discounts and supplements are supported. Board reductions, children reductions, extra person reductions, honeymoon and marriage reductions and many others. System supports the following supplements: Breakfast, HB, FB, All inclusive, Baby cot, Extra bed, Transfers, Champagne or flowers in room, Internet access, and many other admin configurable supplements.

Module:: Inventory & Stop Booking

Unlimited number of contingents or room allocations can be defined within the system. They can be accessible to all clients, or only to access code holders.
The Stop booking facility can effect all of the inventory, a particular contingent of rooms, particular room, or particular partner. Stop booking fully suspends any new reservations while resetting the inventory to zero, can still produce new reservation in case that someone cancels.

Module:: Tax management

System supports full local tax management, tax seasons, tax discounts, reservation charge, insurance and other extra charges. Where required, taxes are calculated separately from board rates.

Other Helpers

Extensions: 200+ / Classes360+

Module:: OpenTravel XML gateways

opencrs data access is provided by a powerful server architecture and is based on the OTA data standard (Open Travel Alliance). The combination of XML based architecture, advanced customer-centric features and unrivalled flexibility provides a platform to grow your business and adapt quickly to changing market requirements.

Module:: XML link to local PMS

opencrs can link to any local PMS either by one-way or two-way link. This link enables online reservations to land directly to hotels local PMS. The system supports all leading hotel PMS available today. Any PMS system with OTA XML interface layer can be adapted to communicate with opencrs booking engine. Either a "push" or "pull" implementation to your local Property Management System is available.

Module:: XML link to your local bank

Configure local tax management and exchange rates to ensure your rates are always up to date. opencrs will supply you with updated, live currency rates via your bank live XML feed. The system connects to local banks for real-time exchange rates, so the clients can shop in their own currency. The system supports endless XML connections to your banks, for multi-use at large hotel chains. Each property, at any location, can view and work with its local bank rates.

Module:: Clients without credit cards

Clients without credit cards can book via opencrs as well. They will be offered to pay guarantee down payment instead of guarantee by credit card. Down payments are governed by the sales policies. Each rate plan can have its own sales policy.

Analytics-Statistics-Yield-Link

Extensions: 1200+ / Classes860+

Module:: Link manager

Link Manager is a real time saver by allowing to speed up rate plan updates to minimum effort necessary, up to 80% compared to a regular working day without it. By updating just a master rate plan linked rates will be automatically changed according to pre-defined settings.

You can also link between web rate plans and extranets thus making changes a lot easier and keeping again rate parity at all time. With smart Link manager your sales department daily efforts will be dramatically reduced to minimum.

Interlink rate plans
Set mathematical dependencies:
» In percentage (%)
» In fixed value
» Decrease & increase values
Insert value once - bulk change rate plans

Module:: Analytics

Analytics provide detailed overview of booking data and powerful tools of filters to get the data important to you. Revenue and physical statistics with flexible comparison with previous periods, different channels and different markets, all this allows user to learn booking patterns and plan strategy for future enterprises. Data provided is supported with graphical view, timelines, different combinations per single property view or whole group of companies.

All filters can be saved, combined and exported to Excel and PDF for repeated searches. open CRS Analytics will make sense in collected data and make possible to plan your next steps.

Ideal tool for business executives & revenue managers
Complete look at performance at property or company level
Identifying opportunities & new strategies
Determine trends and plan next steps in sales
Tools for data visualization

Module:: Yield manager

Yield manager allows revenue managers to increase and decrease property's rates according to demand. It simplifies changes of rate values in different periods using rate plans levels within yield group using color coded graphical interface that is easy to monitor and even easier to manage.

You can combine yield manager with your channel manager, so you can send your changes to all connected channels at the same time.

Yield on room level
Link levels or keep them independent
Have as many groups as you wish
Visualize your changes
Yield whole year or just one month

Module:: Statistics

opencrs comes with a powerful Statistics module, designed to produce any complex analysis you require, including full statistics in chart and graphics format, revenue comparision, revenue forecast, channel performance, revenue by market share, and many other reports that the extremely flexible Statistics wizard will generate for you.

The Statistics module is multiproperty, multilingual and multicurrency with exchange rates in real-time. The reports can be saved in preferences, can be exported into various formats and can be customized to display only the most used queries or full statistics.

#and there is even more..

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The first hospitality centric, modular low-code framework you can extend vertically & horizontally